Frequently Asked Questions
Have a question about Healix products? Browse our FAQs below. If you don't find your answer, feel free to contact us.
🦷 NiTi Rotary Files
Which file system should I choose — Blue Files, Pro Gold, or Premium?
Each system is designed for different clinical needs:
Blue Files – Made from thermally treated NiTi, offering superior flexibility for curved canals. Ideal for complex anatomy.
Pro Gold – Gold heat-treated for enhanced cyclic fatigue resistance. Great for moderately curved canals with a balance of flexibility and strength.
Premium – Our standard NiTi system, suitable for straightforward cases and high-volume practices looking for cost efficiency.
When in doubt, choose Blue Files for challenging anatomy and Premium for routine cases.
What is the difference between constant taper and variable taper files?
Constant taper files have a uniform increase in diameter along the entire length (e.g., 0.04 or 0.06 taper). They are predictable and easy to use.
Variable taper files change their taper along the length, mimicking natural canal anatomy. They remove less dentin coronally and are preferred for preserving tooth structure in curved or narrow canals.
How many files do I need per case — single file or a system approach?
A single-file system (e.g., one reciprocating or rotary file) is faster and suitable for straightforward canals. A multi-file system provides more controlled shaping in stages and is recommended for complex or severely curved canals. Most Healix systems are designed to be used as a sequence for optimal results.
How long do rotary files last? When should I replace them?
As a general guideline, NiTi rotary files should be replaced after 3–5 uses per file (or per manufacturer recommendation), even if no visible deformation is present. Cyclic fatigue can cause unexpected fracture. Always inspect files under magnification before each use and discard any file showing unwinding, deformation, or discolouration. For single-use protocols, discard after each patient.
Are Healix files single-use or multi-use?
Healix files are designed for limited multi-use with proper sterilisation between uses. However, for infection control and safety, many clinicians prefer single-use protocols. Always follow your clinic's sterilisation and infection control guidelines.
⚙️ Endomotors
Which endomotor is compatible with Healix rotary files?
All Healix NiTi rotary files are fully compatible with the Healix Endomotor. The Healix Endomotor supports both rotation and reciprocation modes, adjustable torque, and auto-reverse — making it ideal for use with our entire file range. It is also compatible with most standard 16:1 reduction contra-angle handpieces.
Can I use Healix files with a third-party endomotor?
Yes. Healix files use a standard ISO latch-type connection and are compatible with most endomotors available in the market. Ensure your motor supports the correct torque and speed settings recommended for the specific file system you are using.
What is the warranty on the Healix Endomotor?
The Healix Endomotor comes with a 1-year manufacturer's warranty against manufacturing defects. Damage due to misuse, dropping, or unauthorised repair is not covered. Please contact us for warranty claims.
🧪 Dental Chemicals & Whitening
What chemicals do you supply for endodontic procedures?
Healix supplies a range of endodontic chemicals including irrigants, chelating agents, and sealers. Please browse our Chemicals collection for the full range and product details.
Do you offer teeth whitening products?
Yes. Healix offers professional-grade whitening products for in-clinic use. Visit our Whitening collection to explore options. All whitening products are intended for use by trained dental professionals only.
🛒 Orders, Pricing & Shipping
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk and institutional orders (dental colleges, hospitals, and group practices). Please contact us with your requirements and we will provide a custom quote.
Do you ship across India?
Yes, Healix ships to all major cities and towns across India. Shipping timelines vary by location. Please refer to our Shipping Policy for details on delivery timelines and charges.
Is Cash on Delivery (COD) available?
COD availability depends on your location and order value. Please check at checkout or contact us to confirm COD eligibility for your area.
What is your return and exchange policy?
We accept returns and exchanges for products that are unused, in original packaging, and reported within the eligible window. For full details, please read our Refund & Return Policy.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS. You can also log in to your account on our website to view order status.
📞 Still Have Questions?
We're here to help. Contact our team and a Healix product specialist will get back to you promptly.